Frequently Asked Questions
Am I allowed to see the product before payment?
Before you pay for the ordered item, you have the option of the "review and test" option.
Do I have the right to return the purchased item? In what time frame?
You can return an item within 14 days of delivery as received.
Can I replace the product or get a refund?
Each product can be replaced, and the price to return to us is at the expense of the customer. We will refund your amount if you are not satisfied with the received item, only if you have not violated its integrity.
What documents are required to return a product?
There is a replacement and return form on our website, which you must fill in and send with the item you are returning.
Are there any products that cannot be returned? ”
Yes. Models made to individual sizes are not subject to replacement and return.
What is the return address for products?
The address for return or exchange is Stara Zagora, 53 Ivan Shishman Street.
How can I be sure that the ordered size will match mine?
In our site you will find a table with sizes according to Bulgarian and European standards. If you have difficulties or need additional guidance, our online consultants are always available.
Can I place an order on your site without registration?
Yes, you can order quickly and easily through the form on our website or by phone 0884822858.
Can I buy a product by phone?
You can place your order in several ways - through our website, by phone call 0884822858 and by personal message on our facebook page.
What is the method of payment?
You can pay for your product by cash on delivery to the courier upon receipt of the shipment.
How do I receive a successful order confirmation?
After finalizing the order, you will receive an email with its status. Expect a phone call from us to confirm the order.
How will I receive the products and how much does their delivery cost?
The courier company we work with is Speedy, and the delivery on the territory of the country is worth BGN 5.60 to an office or address. For amounts over BGN 100 the delivery is FREE.
Can I cancel my order?
If the order has not yet been accepted by the courier company and delivered, it can be canceled by contacting us at the indicated contact numbers.
Can I order from abroad?
You can order from abroad, and delivery costs are borne by the customer.
How soon will the shipment be delivered to me?
Orders are processed within 48 hours. After confirmation of the availability of the model by our online consultants, the order will be delivered the next working day. When the model is made individually, it may take 2 to 3 weeks.
How long after returning an item will I get my money back?
You will receive your money back within 5 working days from the date of receipt of your shipment with us.
I want to change something in my order. How can I do it?
For any questions, changes or problems in the order you can contact us on 0884822858.
I received a gift voucher for shopping at the Review store. How can I use it?
To use your gift voucher you need to enter the voucher number in the appropriate field when ordering.